customer service

Because the business world is presently entrenched in a too-many-suppliers-chasing-too-few-spending-customers death spiral, there has been a renaissance in Business Media about Customer Service. This proves, in one fell swoop that every cloud does indeed have a silver lining. However, what is often overlooked (and what is certainly being overlooked at present) is that great customer service, like charity, begins at home. The critical component in any Customer-centric strategy is your people, they are the point of delivery, where 'the rubber…